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Our store policy lasts 7 days from receipt of order delivery. If 7 days have gone by and you haven't contacted us through our Returns Form HERE, unfortunately this is outside of our store return period. Warranty periods for different brands do apply however. If you have a manufacturing fault on goods purchased, you can contact the manufacturers direct or contact us for further information to help rectify the problem on a case by case basis.
Please Choose Carefully, as we are unable to offer returns for change of mind purchases
In the unlikely case of receiving an incorrect order which does not match the item type/size you ordered please contact us straight away. We will rectify the problem as soon as possible.
MANUFACTURING FAULT UPON ARRIVAL: In the unlikely case of a product arriving with a manufacturing fault or damage, please email to notify us of the problem as soon as possible so we can assist you and refer you onto the Warranty Department of the Manufacturer (as per instructions from the manufacturer to do so) if required. Please notify us of the concern via our 'Returns Form' HERE
To be eligible for a return your item must be unused, unwashed and in the same new condition that you received it and sent back to us in Queensland within the 7 day time frame from the date your order arrived. Please email us your parcel tracking number as proof of dispatch within the 7 days for your return to be approved. Late returns will not be accepted if not posted out in time. It must also be packed carefully with all items in re-saleable condition, instructional booklet included, tags attached and be approved for exchange or refund prior (credit amount excludes shipping costs unless specified otherwise). Your item will be assessed prior to any exchange item being granted. Please read below and email us at: firstname.lastname@example.org
-You are responsible for checking over your item once received, prior to use
-You must notify us as soon as possible within 7 days, prior to it being worn or used in any way
-Due to the handmade nature of most of our products, we do not assume responsibility, nor do the manufacturers for small blemishes from common/normal wrap or material nubs or flaws which do not affect the use or integrity of the product.
- Images: Although we do our best to provide a good representation of our products in the manufacturer's stock images, we are unable to guarantee that colours and designs shown on stock photos will be reflected exactly. Please note stock photos are indicative of the products as a guide and may slightly vary in colour shade or positioning of design etc. due to computer screen settings, different lighting when the photo was taken and so on.
*If you are unsure, feel free to check with us first prior to ordering and we'll do our best to answer any questions you may have.
INSTRUCTIONS FOR RETURNING APPROVED ITEMS TO US:
-Item/s must be sent back to us within 7 days from receipt of delivery date (only once approved for return prior) and tracking number emailed to us while the parcel is in transit.
-To complete your return, we require your order number and details or receipt prior to approval for return. An emailed photo of any faults may also be helpful and can be uploaded via our Returns Form.
We cannot guarantee that we will receive your returned item and do not hold responsibility for lost parcels. You may consider adding postage insurance to your return item. The product/s must be returned in original, secure packaging with tags and all items attached and included in a new 3kg Australia Post Satchel (for baby carriers and other large items) or 500g Satchel (for small accessories) with included tracking number emailed to us as soon as posted. Please ensure you have signed the satchel declaration at the bottom prior to posting. If exchanging for another similar product, you will need to supply another prepaid, self addressed 3kg Australia Post Satchel (for most baby carrier products) inside your parcel for us to post new exchange item back to you OR process an 'exchange postage payment' through our cart and we will purchase one for you at full price.
-Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
-Exchange will only be offered for in stock items at the time of return and only once the above conditions are fulfilled
Some types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods for return, including breastfeeding garments and underwear or similar.
Additional non-returnable items:
Some health and personal care items
CANCELLATION OF ORDER:
If your order has not been shipped, you may cancel your order at a $15 re-stocking fee cost to you. If your order has been packed/shipped, we are unable to cancel your order.
We reserve the right to refuse any order for whatever reason. We also reserve the right to cancel any purchase (an order already accepted by us) in (amongst others) the following situations, without being liable for any damage or costs: the product is not available/in stock (any payments will be refunded); your billing information is not correct or not verifiable; your order is flagged up by our security systems as an unusual order or an order susceptible to fraud; we have reason to believe that you are a reseller; there was an error in the price quote; we could not deliver to the address provided by you; you purchased more than one limited release item in a stocking (we have 1 per household limit for such high demand items); you purchased an item specifically designated for another purpose/geographic location (in the listing or collection); or for any other reason.
We reserve the right to block or refuse sale to any customer that Nest 2 Me deems, in its sole discretion, has attempted to abuse the process, including through use of programs or scripts that allow users to automate their order. We reserve the right to cancel the entire order for a customer suspected to be using any such program or script. We reserve the right to cancel in its entirety any limited release order that has multiple limited quantity products in the cart upon checkout or repeated ordering of the same item/s which may be deemed suspicious.
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